Refund & Return Policy

Last Updated: July 2026

At Magic Kitchen, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Products may be returned if they meet the following conditions:

• The return request is made within 7 days of receiving the product.
• The item is unused, undamaged, and in its original condition.
• All original packaging, manuals, accessories, and documentation are included.
• Proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper installation.
• Customized or special-order products.
• Consumable items and spare parts.
• Products marked as Final Sale or Non-Returnable.
• Items returned without original packaging or missing accessories.

3. Brand New, Refurbished & Out of Carton Products

• Brand New: Eligible for return if unused and in original condition.
• Refurbished: Tested and inspected before delivery. Returns are accepted only if the product is defective upon arrival.
• Out of Carton: Products sold without original packaging may show minor cosmetic marks. Returns are accepted only for functional defects unless otherwise stated.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Product photos
• Photos of the packaging (if damaged)
• A brief description of the issue

We will inspect the case and arrange a replacement, repair, or refund where applicable.

5. Refund Process

Once your returned product has been received and inspected, we will notify you of the refund status.

If approved, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

6. Exchange Policy

Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.

Any price difference must be paid or refunded accordingly.

7. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible and the standard return process will apply.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Magic Kitchen

Email: ——–

Phone: 971 50 724 2888