Shipping & Delivery Policy

Last Updated: July 2026

At Magic Kitchen, we are committed to delivering your commercial kitchen equipment safely and efficiently. Please review our Shipping & Delivery Policy before placing your order.

1. Order Processing

• Orders are processed during our regular business hours.
• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Areas

We currently deliver across the United Arab Emirates.

For deliveries outside the UAE, please contact our sales team before placing your order to confirm availability and shipping arrangements.

3. Delivery Time

Estimated delivery times are:

• Dubai: 1–2 Business Days
• Other Emirates: 2–5 Business Days
• International Orders: Delivery times vary depending on the destination and shipping provider.

Delivery times are estimates and may vary due to weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Product size and weight
• Order value

Any applicable shipping fees will be displayed during checkout before your order is confirmed.

5. Order Tracking

Once your order has been shipped, you may receive shipping confirmation and tracking details (where available) to monitor your delivery status.

6. Delivery Inspection

Please inspect your order upon delivery.

If you notice:

• Damaged packaging
• Missing items
• Incorrect products

Please notify us within 48 hours of receiving your order so we can assist you promptly.

7. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, or other customer-related reasons, additional delivery charges may apply for a second delivery attempt.

8. Installation Services

For selected commercial kitchen equipment, installation services may be available at an additional cost.

Please contact our sales team before placing your order for installation requirements and scheduling.

9. Delays

While we strive to deliver every order on time, Magic Kitchen is not responsible for delays caused by:

• Natural disasters
• Severe weather conditions
• Customs clearance
• Transportation disruptions
• Government restrictions
• Other events beyond our reasonable control

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Magic Kitchen

Email: ——–

Phone: 971 50 724 2888

Address: Dubai, United Arab Emirates